restaurant franchisees should have encountered consumer queuing consumption phenomenon, in fact, this is a very common problem, but sometimes it is not handled properly affect the consumer’s dining experience, so I want to solve this problem, operators should be how to do? Hurry to learn about it, I hope the following tips can help you.
queue service to be thoughtful.
had been waiting for is very upset, so when waiting for the service attitude if not good customers will be easy to flow away. Therefore, the Queuing service attitude must be better, you can queue up when the supply of tea drinks, chess, snacks, etc., scattered customers waiting impatiently mood.
queue when customers look at the menu bar.
when the customer can let the customer get familiar with what’s on the menu dishes in the queue, introducespeciality to customers, so that customers can sit on a meal or wait for food, to reduce a lot of middle order time to consider, but also reduces the waiting time of others.
leave customer calls and notify in time.
currently on the market there are a lot of ordering software can timely understand the dining circumstance of the customer, if you can leave the customer’s phone, advance notice, the guests go too far missed meals, is so humane.
grooming waiting for customers not to stay at the table.
in the dinner guests are the most annoying next to someone waiting, it seems like the urge to eat fast, it is annoying. At this time, it is necessary to do a good job grooming service. The waiter can wait for the customer to wait in the shop, or politely remind the customer who can finish the chat, or ask others if they are willing to fight the table.
restaurant business how to deal with queuing events? If the time is too long or improper service, causing customer dissatisfaction, are very bad. If you want to solve this common and important problem, hurry up to learn it, I hope the above suggestions can help you, you can not miss a good opportunity to learn.